FAQ- DISCLAIMERS- INFO
Please read this page before booking - If you still have questions, we encourage you to call us.
When it comes to flying, we want to talk with you and make sure all your questions get answered, so feel free to use chat, phone or email anytime.
Frequently Asked Questions
Is it cold, what should I wear?
On a cold day, dress extra warm with tight fitting clothing and beanies. If the weather is warm, dress in pants and regular clothes.
* Tie back long hair
* No loose shoes or sandals
* All gear must be secured or have a lanyard attached.
The experience is like riding in the back of a pickup or like going along the freeway at 70 MPH with all the windows down. We are flying over the ocean most of the time and conditions can change from cold to warm quickly as we are climbing and descending throughout the flight.
Is flying with the doors off safe?
The Short answer is YES, but we should point out that your doors are off and we are flying! We ensure that each passenger has a complete briefing prior to boarding and all items are secured to prevent issues with the associated wind. Your comfort and safety is our top priority.
Due to the additional risks involved with taking pictures from aircraft, these flights are not flown with the same safety standards applied to our Charter or Tour operations. This allows us some additional flexibility such as taking the doors off and flying more closely to your requirements. During the check-in process, we will explain our conditions, restrictions and answer any questions you have at that time. In the event you decide not to board, you can either reschedule or request a refund less a $100 late cancelation fee at that time.
Flying is a safe activity like driving, walking or riding a bike, but like many things in life, we take on certain risks in order to enjoy an experience. In the event anything is not going along as planned we can always return to base, land at any of the surrounding airports or even on a beach if necessary.
Our aircraft have many redundant and early warning systems that give us additional levels of safety. Our traffic avoidance, engine monitoring, weather and ATC communication systems give us plenty of information on trends that we can account for and react well in advance before something becomes a problem.
What are the restrictions while flying with doors off?
-All loose items must be secured, no loose shoes or sandals, purses, backpacks, long hair should be tied back, no hats,
-Cell phones and cameras require lanyards (we have rentals available if needed - $5)
-At the time of check-in, you will be weighed, checked physically for loose items and offered any loose item options available depending on circumstances.
-All passengers get their own seat and open door position, any person can choose to have a door put back on for their seat prior to departure if they change their mind at the time of check-in.
In the event you choose not to fly, are unable to fly due to loose items or any other personal issue or concern, become uncomfortable with doors off flight (after the briefing, some people change their mind), no refund is available, so please make sure you are aware of the intensity of this type of flying.
What are the limitations and route restrictions to our flight?
The FAA and our fly neighborly policy have limitations to our flight path and altitudes. We are unable to loiter for more than 2 loops at any location or fly lower than 600' over any building, structure, or populated areas. Our photo experiences give you the best of what a helicopter can legally and safely offer. If you have questions or require a unique flight, just call or message, and one of our pilots will go over details and answer any questions.
How should we dress for this?
*Covid-19 / limited space at winery*
DUE TO COVID -19 THERE IS LIMITED SPACE AVAILABLE AND IN THE RARE INSTANCE YOUR DATE AND TIME IS FULLY BOOKED AT THE WINERY, WE WILL CONTACT YOU WITH YOUR OPTIONS OR OFFER A FULL REFUND. CALL OUR OFFICE FOR MORE DETAILS OR TO CHECK AVAILABILITY. (831) 763-2244
Are these private flights?
YES, all our flights are a PRIVATE flight experience- no other couples will be with you on the flight. You choose the music, the mood, and keep the conversation between you.
Can i add more time at the winery?
Will we see whales or other animals?
The Monterey and San Francisco Bay areas are unique and ever changing. Although we do not guarantee that you see anything specific, we assure you that even if no whales, sharks, dolphins or seals show up for your trip, you will have an amazing experience. The sceary is world class and flying in a helicopter offers views like no other.
Is the experience better in an airplane or a helicopter?
Both are great, most people prefere the helicopter for its view and excellerating flight charachteristics. For those wanting more flight time at the same price point, airplanes might be a better fit.
How early should I arrive for my flight?
Why are their weight limits?
We have several types of aircraft we use:
- R44 Helicopter holds 3 customers and has a max per seat weight of 300 pounds including gear. Max total combined passenger weight is 550lbs. in most cases.
- R22 Helicopter holds 1 customer and has a max seat weight of 220 pounds including gear. Max total combined passenger weight is 210lbs. in most cases.
What is your Cancellation Policy?
What are FAA & Hazardous Materials?
TSA – https://www.tsa.gov/travel/security-screening/whatcanibring/all
What are your age requirments?
- All passengers for the doors-off experiences must be 18 years or older.
- Babies under 2 years old must ride on a parents lap. We do not advise on bringing younger children do to the high noise environment and the fact that most babies will try and take off any hearing protection.
What are your ID requirements?
The required passenger information you enter will be verified during check-in prior to the flight. At least 1 passenger for each group must be over 18 years old and bring a valid form of ID that matches the information you provide.
We can only accept Government-issued ID’s (Passport, Driver’s license, State ID card, etc.). for a complete list of valid ID’s, please contact our office.
Where do we depart from?
- For flights around the Monterey Bay area, you will go to the Watsonville Airport.
1 Tuskegee Way, Hayward CA. 94545
From Hwy 1, take the Airport Blvd. exit to Aviation Way.
turn left into the parking lot with all the large yellow and white hangers. Follow the signs, we are next to the Sky Diving office.
Are these private flights?
YES, all our flights are PRIVATE flight experiences- no other people with you on the flight. You choose the music, the mood, and keep the conversation between you.
What if there is fog or bad weather?
Fog, wind and weather is a constantly changing scenario around this region. The expression used " if you don't like the weather wait 5 minutes and it will change" is not too far from the truth!
In the event we have fog or other issues that will limit your experience, our staff will give the option to fly as it is, reschdual the flight or cancel your reservation for a full refund. Our flexability is your gain in this ever changing envionment.
It is important to note that weather changes fast and it is not all that uncommon to have to cancel a flight due to weather being below our comapny minimums. These are designed to keep everyone safe, fly in a noise frinedly manner and give our customers the best experience possible for a given day.
HELICOPTER TOURS - Cloud bottoms at 1,000 and visibility at least 5 miles.
Is flying uncomfortable?
Aircraft can create an uncomfortable experience for some people, like that of a boat, airplane, or other type of vehicle. Please remember this when purchasing your flight, once the flight begins it can be upsetting to the other passengers if the flight needs to be shortened due to motion sickness or discomfort. That said, we have only had to turn around once in all of the years we have been touring this area. We do not offer a refund in the event a passenger in your group gets sick and we need to return to land. We do offer members of another tour group on the same flight the opportunity to return and continue the tour. For your convenience, we provide sick sacks on every flight just in case a passenger's stomach gets upset.